GENERAL CONDITIONS OF SALE - INTERNET
In force on 30/09/2020
ARTICLE 1 - Scope of application
The present General Terms and Conditions of Sale ("GTC") apply, without restriction or reserve, to all sales concluded by the Seller with non-professional buyers ("the Customers or the Customer"), wishing to acquire the products offered for sale ("the Products") by the Seller on the floatlife-europe.com website. The Products offered for sale on the website are the following:
- Onewheel Accessories, Clothes
The main characteristics of the Products and notably the specifications, illustrations and indications of dimensions or capacity of the Products are presented on the floatlife-europe.com website, which the customer must read before ordering.
The choice and purchase of a Product is the sole responsibility of the Customer.
Product offers are subject to the availability of stocks, as specified when the order is placed.
These Terms and Conditions are accessible at any time on the floatlife-europe.com website and will prevail over any other document.
The Customer declares to have read and accepted the present Terms and Conditions of Sale by ticking the box provided for this purpose before the implementation of the online ordering procedure of the floatlife-europe.com website.
In the absence of proof to the contrary, the data recorded in the Seller's computer system shall constitute proof of all transactions concluded with the Customer.
The Seller's contact details are as follows:
Float Life Europe, EI
Share capital of 1000 euros
Registered with the RCS of Perigueux, under number 879 862 969.
5 Rue de Turenne 24110 Saint-Astier
The Products presented on the floatlife-europe.com website are offered for sale in the following territories:
In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned.
For all Products shipped outside the European Union and French overseas departments and territories, the price will be automatically calculated net of tax on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be borne and are the sole responsibility of the Client.
ARTICLE 2 - Prices
The Products are supplied at the prices in force on the floatlife-europe.com website, at the time the order is recorded by the Seller.
Prices are expressed in Euros, excluding VAT and all taxes.
The prices take into account possible reductions which would be granted by the Seller on the floatlife-europe.com website.
These prices are firm and non-revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.
Prices do not include processing, dispatch, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.
ARTICLE 3 - Orders
It is up to the Customer to select on the floatlife-europe.com website the Products he wishes to order, according to the following terms and conditions:
The Customer chooses a Product that he puts in his basket, a Product that he can delete or modify before validating his order and accepting the present general terms and conditions of sale. He will then enter his details or log on to his space and choose the delivery method. After validation of the information, the order will be considered final and will require payment from the Customer according to the terms and conditions...
Product offers are valid as long as they are visible on the site, within the limits of available stocks.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to report any errors immediately.
Any order placed on the floatlife-europe.com website constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning the payment of a previous order.
The Customer will be able to follow the progress of his order on the site.
Any cancellation of the order by the Customer will only be possible before delivery of the Products (regardless of the provisions relating to the application or not of the legal right of withdrawal).
ARTICLE 4 - Terms of payment
The price is paid by secure payment, according to the following methods:
- payment by credit card
- or payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when the order is placed)
The price is payable in cash by the Customer, in full on the day the order is placed.
Payment data is exchanged in encrypted mode thanks to the protocol defined by the approved payment service provider involved in the banking transactions carried out on the floatlife-europe.com website.
Payments made by the Customer shall only be considered final after the Seller has effectively collected the sums due.
The Seller shall not be obliged to deliver the Products ordered by the Customer if the Customer does not pay the full price in accordance with the above-mentioned conditions.
ARTICLE 5 - Deliveries
The Products ordered by the Customer will be delivered in metropolitan France or in the following zone(s):
Europe, European Union.
Deliveries are made within 2 business days to the address indicated by the Customer when ordering on the site.
Delivery consists of the transfer of physical possession or control of the Product to the Customer. Except in special cases or the unavailability of one or more Products, the Products ordered will be delivered in a single delivery.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above.
If the Products ordered have not been delivered within 5 business days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be cancelled at the Customer's written request under the conditions set out in articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The sums paid by the Client will then be returned to him at the latest within fourteen days following the date of termination of the contract, to the exclusion of any compensation or deduction.
Deliveries are made by an independent carrier, to the address mentioned by the Customer when placing the order and to which the carrier will have easy access.
Where the Customer has itself appointed a carrier of its own choosing, delivery shall be deemed to have taken place as soon as the Products ordered by the Seller have been handed over to the carrier who has accepted them without reservations. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the Seller in the event of failure to deliver the goods transported.
In the event of a specific request from the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Seller, the related costs will be subject to a specific additional invoice, on the basis of an estimate previously accepted in writing by the Customer.
The Customer is obliged to check the condition of the products delivered. He has a period of 1 month from delivery to make complaints by email - firstname.lastname@example.org, accompanied by all the relevant documents (photos in particular). After this period and failing to comply with these formalities, the Products shall be deemed to be in conformity and free of any apparent defect and no complaint may be validly accepted by the Seller.
The Seller shall reimburse or replace, as soon as possible and at its own expense, the Products delivered for which the Customer has duly proven the lack of conformity or apparent or hidden defects, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and those provided for in these GCS.
The transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk and peril, except when the Customer has chosen the carrier. In this respect, the risks are transferred at the time the goods are handed over to the carrier.
ARTICLE 6 - Transfer of ownership
The transfer of ownership of the Seller's Products to the Customer shall only take place once the Customer has paid the price in full, regardless of the delivery date of the said Products.
ARTICLE 7 - Right of withdrawal
According to the terms of Article L221-18 of the Consumer Code "The consumer has a period of fourteen days to exercise his right to withdraw from a contract concluded at a distance, following a telephone or off-premises canvassing, without having to give reasons for his decision or to bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.
The period referred to in the first paragraph shall run from the date :
1° From the conclusion of the contract, for contracts for the provision of services and those mentioned in Article L. 221-4 ;
2° From the receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For off-premises contracts, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or parts whose delivery is staggered over a defined period, the period shall run from receipt of the last good or lot or the last part.
In the case of contracts providing for the regular delivery of goods over a defined period, the period shall run from receipt of the first good. »
The right of withdrawal may be exercised online, using the withdrawal form attached and also available on the site or any other declaration, unambiguous, expressing the willingness to withdraw and in particular by post addressed to the Seller at the postal or email address indicated in ARTICLE 1 of the GCS.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed as new, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products will not be taken back.
The costs of return are to be borne by the Customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.
ARTICLE 8 - Liability of the Seller - Warranties
The Products supplied by the Seller benefit from :
- the legal guarantee of conformity, for defective, damaged or damaged Products or Products that do not correspond to the order,
- the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and making them unfit for use,
Article L217-4 of the Consumer Code
"The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It is also liable for defects of conformity resulting from packaging, assembly instructions or installation when this was made at its expense by the contract or was carried out under its responsibility. »
Article L217-5 of the Consumer Code
"The property is in conformity with the contract:
1° If it is fit for the use usually expected of a similar property and, where applicable :
- if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect in the light of public statements made by the seller, the producer or his representative, in particular in advertising or labelling ;
2° Or if it has the characteristics defined by mutual agreement between the parties or if it is suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter. »
Article L217-12 of the Consumer Code
"The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods. »
Article 1641 of the Civil Code.
"The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them. »
Article 1648 paragraph 1 of the Civil Code
"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. »
Article L217-16 of the Consumer Code.
"When the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of a movable property, for a repair covered by the guarantee, any period of immobilisation of at least seven days shall be added to the remaining duration of the guarantee. This period starts from the date of the buyer's request for intervention or from the date the goods are made available for repair, if this availability is subsequent to the request for intervention. »
In order to assert its rights, the Customer must inform the Seller, in writing (e-mail or letter), of the non-conformity of the Products or the existence of hidden defects as soon as they are discovered.
The Seller shall reimburse, replace or repair Products or parts under warranty that are found to be non-compliant or defective.
Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed on presentation of the supporting documents.
Refunds, replacements or repairs of Products deemed to be non-compliant or defective will be made as soon as possible and no later than 30 days following the Seller's discovery of the lack of conformity or latent defect. This reimbursement may be made by bank transfer or cheque.
The Seller shall not be liable in the following cases:
- non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to check,
- in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.
- The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.
The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.
ARTICLE 9 - Personal data
The Customer is informed that the collection of its personal data is necessary for the sale of the Products by the Seller and their transmission to third parties for the purpose of delivery of the Products. This personal data is collected solely for the performance of the contract of sale.
9.1 Collection of personal data
The personal data collected on the floatlife-europe.com website are the following:
Product Ordering :
When the Customer orders Products :
Surname, first names, postal address, telephone number and e-mail address.
Within the framework of the payment of the Products offered on the floatlife-europe.com website, the latter records financial data relating to the bank account or credit card of the Customer/user.
9.2 Recipients of personal data
Personal data is used by the Seller and its co-contractors for the performance of the contract and to ensure the efficiency of the sale and delivery of the Products.
The category(ies) of co-contractor(s) is (are) :
- Transport service providers
- Providers payment institutions
9.3 Data controller
The data controller is the Seller, within the meaning of the French Data Protection Act and, from 25 May 2018, of Regulation 2016/679 on the protection of personal data.
9.4 limitation of treatment
Unless the Customer expresses his express consent, his personal data will not be used for advertising or marketing purposes.
9.5 Data retention period
The Seller will keep the data thus collected for a period of 5 years, covering the time of the applicable contractual civil liability limitation period.
9.6 Security and confidentiality
The Seller implements organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access. However, please note that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.7 Enforcement of Customer and user rights
In application of the regulations applicable to personal data, Customers and users of the floatlife-europe.com website have the following rights:
- They can update or delete data concerning them in the following way:
Contact us directly via the contact form.
- They may delete their account by writing to the e-mail address indicated in article 9.3 "Data controller".
- They may exercise their right of access to know their personal data by writing to the address indicated in article 9.3 "Data controller".
- If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 "Data controller".
- They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3 "Data controller".
- They may also request the portability of the data held by the Seller to another service provider.
- Finally, they can oppose the processing of their data by the Seller.
These rights, as long as they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose details are indicated above.
The controller must provide a response within a maximum of one month.
In the event of refusal to grant the Customer's request, the reasons for this must be given.
The Customer is informed that in the event of refusal, he may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.
The Customer may be asked to tick a box under which he agrees to receive informative and advertising e-mails from the Seller. He will always be able to withdraw his agreement at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 10 - Intellectual property
The content of the floatlife-europe.com website is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an offence of counterfeiting.
ARTICLE 11 - Applicable law - Language
These GTC and the operations arising from them are governed and subject to French law.
These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 12 - Disputes
For any complaint, please contact customer service at the Seller's postal or e-mail address indicated in ARTICLE 1 of these GCS.
The Customer is informed that he may in any event have recourse to conventional mediation, to existing sectoral mediation bodies or to any alternative dispute resolution method (e.g. conciliation) in the event of a dispute.
In this case, the appointed mediator is
E-mail : _______________.
The Client is also informed that he may also resort to the Online Dispute Resolution (ODR) platform :https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show.
All disputes to which the purchase and sale operations concluded in application of these GCS and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.
The present form must be completed and returned only if the Customer wishes to retract from the order placed on floatlife-europe.com except exclusions or limits to the exercise of the right of retraction according to the applicable General Terms and Conditions of Sale.
To the attention of EI, Float Life Europe
5 Rue de Turenne, 24110 Saint Astier
I hereby give notice of withdrawal from the contract for the property below:
- Order from (indicate date)
- Order number : ...........................................................
- Name of the Client : ...........................................................................
- Customer's address : .......................................................................
Client's signature (only if this form is notified on paper)